Once your order is finalized, meaning once payment has been made, we are unfortunately unable to modify its contents for technical and logistical reasons. Once the order is validated, it is already being prepared and cannot be stopped.

If you need other products, we encourage you to place a new order.

If you have not received your order confirmation email, we advise you to check your spam or junk mail.

If you still can't find it, please feel free to contact us at web@maisonlejaby.com, we are here to help you!

Usually delivery times are 3 to 5 working days for the Metropolitan France, but can go up to 15 days depending on the international destination.

The orders are prepared within 48 working hours from the first business day following the registration of your order. If your order was placed on a Saturday, Sunday or public holiday, it will be processed from the first following business day.

If you have not yet received your order, we advise you to check the delivery tracking.

Please note that in the event of high traffic, such as during sales or promotional periods, delivery times may be longer due to the large number of orders to be processed.

Yes, we offer a gift box, perfect for giving as a gift or treating yourself! It is available at the price of 5€ and is offered from 200€ of purchase. You can select it directly in your cart at checkout for neat and elegant packaging. This gift box is also available in our shop on rue des Saints-Pères in Paris.

Currently, it's not possible to pay in installments on our website. But this option should be available very soon!

To make a payment via PayPal, follow these simple steps:

1. Choose PayPal as your payment method during checkout.
2. Log in to your PayPal account by entering your credentials (email and password).
3. Review your order details and select your preferred payment method (PayPal balance, linked bank card, etc.).
4. Confirm your payment, and you will be redirected to your order confirmation page.

Your payment will then be secure and you will receive a confirmation by email.

Your payment is fully secure. We use Payplug, a PCI DSS certified payment solution (Payment Card Industry Data Security Standard) level 1, ensuring the maximum protection of your sensitive data.

All information related to your payments is encrypted with technology SSL (Secure Sockets Layer), and no credit card data is stored on our servers. Your transactions are processed through secure payment gateways, minimizing the risk of fraud and unauthorized access to your personal information.

With Payplug, we also benefit from a fraud detection system and rigorous transaction monitoring, ensuring a completely reliable and secure payment experience.

When you place your order, you will receive a transaction receipt by email. If you need your invoice, you can download it directly from your customer area.

The payment for your order is processed instantly upon confirmation of your purchase. You will be charged as soon as the order is confirmed, not when it is shipped.

We offer very few promo codes or discounts, as we prioritize af air pricing throughout the year and reasonable promotions.

Our stocks are not created to be sold off, but to reflect the quality and know-how of Maison Lejaby that we offer to our customers.

However, special offers may sometimes be offered during particular events, so don't hesitate to stay tuned!

When we offer promo codes, simply enter them directly in the "Discount Code or Gift Card" field located under the summary of your order, during checkout. The code will then be automatically applied to your order.

We offer delivery in relay point. During the ordering process, you will be able to choose the relay point of your choice from a list of available options, before finalizing your payment.

We deliver to all countries worldwide! For details on the countries served and specific delivery conditions, we invite you to consult our Terms and Conditions (T&Cs) available on our website.

Usually delivery times are 3 to 5 working days for the Metropolitan France, but can go up to 15 days depending on the international destination.

The orders are prepared within 48 working hours from the first business day following the registration of your order. If your order was placed on a Saturday, Sunday or public holiday, it will be processed from the first following business day.

If you have not yet received your order, we advise you to check the delivery tracking.

Please note that in the event of high traffic, such as during sales or promotional periods, delivery times may be longer due to the large number of orders to be processed.

You have a legal period of 14 days from receipt of your order to make a return.

Once this deadline has passed, you will no longer be able to make a return request from your customer account.

If you make a product return or if your order is incomplete, the refund will be made directly to the bank account linked to the card you used for your purchase.

Please check your bank statement, taking into account a possible delay if you used a deferred payment card. The refund should appear on your account within a delivery time of 5 to 7 working days after receiving the return or incomplete shipment. This is because we are a small team and we handle returns manually.

Please note that in the event of high attendance such as during sales or commercial operations, the deadlines may take longer due to the large quantity of orders to be managed.

We do not charge any fees for returning your items. You can return your products in accordance with our return policy.

You just need to print the return label from your customer area, and we take care of the shipping costs.

If you paid for an order with a gift card, this becomes a means of payment in its own right.

In the event of a return or refund, the corresponding amount will be credited back to the gift card.

If the gift card has been used in part, only the amount corresponding to the portion used will be re-credited.

You can then use this amount for a future purchase.

If you're having trouble logging in to your account, it may be due to a recent update to our site. You may need to reactivate your account.

Here's what you need to do:

1. Click the icon at the top right of the page to go to the login page.
2. You will see the following message: “Already had an account on our old site? To reactivate it, click here.”
3. Click on the “Click here” link and re-enter your information (first name, last name, email, password, date of birth).
4. Once this information is confirmed, you will be able to access your account again and view your order history.

If you have forgotten your password, here is the procedure to follow:

1. Go to the login page.
2. Click on the "Forgot your password?" link.
3. Enter the email address associated with your account.
4. Click "Send". You will receive an email with a link to reset your password.

Follow the instructions in the email to create a new password and regain access to your account. If you have any difficulties, please do not hesitate to contact us at the email address web@maisonlejaby.com

We are currently working to provide you with an accessible telephone line. However, as we are still a very small team, we are prioritizing for the moment communication by e-mail at the following address: web@maisonlejaby.com

You can also contact us via our contact form, and we will be happy to respond to your request as soon as possible.

Our customer service is available 7 days a week, by e-mail or via our contact form online. We are committed to responding to your requests as quickly as possible.

For all your inquiries regarding wholesale or international orders, please contact us directly at the following address: clients@maisonlejaby.com

Our team will be happy to answer your questions.

Would you like to join our team? Thank you for your interest in our company.

To apply, we invite you to send your application (CV and cover letter) to recruitment@maisonlejaby.com specifying the position that interests you.

We look forward to discovering your profile and exploring new opportunities together!

To find a shop or a partner, you can check out our stores and points of sale. Just visit this page: Store Locator – Maison Lejaby to discover our different points of sale on the map.

You will find all the necessary information there!