Once your order is finalized, meaning once payment has been made, we are unfortunately unable to modify its contents for technical and logistical reasons. Once the order is validated, it is already being prepared and cannot be stopped.

If you need other products, we encourage you to place a new order.

If you have not received your order confirmation email, we advise you to check your spam or junk mail.

If you still can't find it, please feel free to contact us at web@maisonlejaby.com, we are here to help you!

Usually delivery times are 3 to 5 working days for the Metropolitan France, but can go up to 15 days depending on the international destination.

The orders are prepared within 48 working hours from the first business day following the registration of your order. If your order was placed on a Saturday, Sunday or public holiday, it will be processed from the first following business day.

If you have not yet received your order, we advise you to check the delivery tracking.

Please note that in the event of high traffic, such as during sales or promotional periods, delivery times may be longer due to the large number of orders to be processed.

Yes, we offer a gift box, perfect for giving as a gift or treating yourself! It is available at the price of 5€ and is offered from 200€ of purchase. You can select it directly in your cart at checkout for neat and elegant packaging. This gift box is also available in our shop on rue des Saints-Pères in Paris.

Currently, it's not possible to pay in installments on our website. But this option should be available very soon!

To make a payment via PayPal, follow these simple steps:

1. Choose PayPal as your payment method during checkout.
2. Log in to your PayPal account by entering your credentials (email and password).
3. Review your order details and select your preferred payment method (PayPal balance, linked bank card, etc.).
4. Confirm your payment, and you will be redirected to your order confirmation page.

Your payment will then be secure and you will receive a confirmation by email.

Shop Pay est un service de paiement sécurisé proposé par Shopify (hébergeur de notre site marchand). Il permet de finaliser vos achats plus rapidement grâce à l’enregistrement sécurisé de vos informations de paiement.

Chaque transaction nécessite une validation manuelle de votre part (par SMS, e-mail ou authentification sur l’appareil utilisé). Aucune commande ne peut être passée sans votre accord explicite.

Shop Pay respecte la directive européenne PSD2, garantissant une authentification forte et la protection de vos données bancaires.

En résumé, c'est une solution rapide, pratique et totalement sécurisé.

Your payment is fully secure. We use Payplug, a PCI DSS certified payment solution (Payment Card Industry Data Security Standard) level 1, ensuring the maximum protection of your sensitive data.

All information related to your payments is encrypted with technology SSL (Secure Sockets Layer), and no credit card data is stored on our servers. Your transactions are processed through secure payment gateways, minimizing the risk of fraud and unauthorized access to your personal information.

With Payplug, we also benefit from a fraud detection system and rigorous transaction monitoring, ensuring a completely reliable and secure payment experience.

When you place your order, you will receive a transaction receipt by email. If you need your invoice, you can download it directly from your customer area.

The payment for your order is processed instantly upon confirmation of your purchase. You will be charged as soon as the order is confirmed, not when it is shipped.

We offer very few promo codes or discounts, as we prioritize af air pricing throughout the year and reasonable promotions.

Our stocks are not created to be sold off, but to reflect the quality and know-how of Maison Lejaby that we offer to our customers.

However, special offers may sometimes be offered during particular events, so don't hesitate to stay tuned!

When we offer promo codes, simply enter them directly in the "Discount Code or Gift Card" field located under the summary of your order, during checkout. The code will then be automatically applied to your order.

We offer delivery in relay point. During the ordering process, you will be able to choose the relay point of your choice from a list of available options, before finalizing your payment.

We deliver to all countries worldwide! For details on the countries served and specific delivery conditions, we invite you to consult our Terms and Conditions (T&Cs) available on our website.

Usually delivery times are 3 to 5 working days for the Metropolitan France, but can go up to 15 days depending on the international destination.

The orders are prepared within 48 working hours from the first business day following the registration of your order. If your order was placed on a Saturday, Sunday or public holiday, it will be processed from the first following business day.

If you have not yet received your order, we advise you to check the delivery tracking.

Please note that in the event of high traffic, such as during sales or promotional periods, delivery times may be longer due to the large number of orders to be processed.

When submitting a return request, you have the option to choose a credit note instead of a refund.

The credit note corresponds to the total amount of your returned items and is valid for 6 months on our website maisonlejaby.com.

By choosing this option:
– your return is free of charge
– you will receive a code to use on your next order
– your credit note can be used in multiple transactions

Please note: once selected, the credit note option is final and cannot be changed after validation.

Yes, it is perfectly possible to return multiple orders in a single package.

On the other hand, it is essential to create a separate return for each affected order before sending.

Step 1: Log in to your customer account and create each return request corresponding to the different orders.(see the FAQ question "How do I return an item?(for details of the steps).
Step 2: Then group the items into a single package.

You can affix one of the prepaid return labels to the package. The other generated labels must be placed inside the package so that our logistics department can identify and process each order correctly.

Without the prior creation of each return, our teams will not be able to process all items in the shortest possible time.

You have a legal period of 14 days from the date of delivery to submit a return request.

After this period, you will no longer be able to create a return request from your customer account.

Please note: once your return request has been created, you have up to one month to drop off your parcel with the carrier. After this time, the return request will be automatically cancelled.

When submitting your return request, you can choose between:

– a refund to your original payment method
– or a credit note valid for 6 months on maisonlejaby.com

If you choose a refund:
The refund will be issued to the bank account linked to the payment method used for your order.
It is usually visible within 5 to 7 business days after your return has been received and processed. Please note that this timeframe may vary depending on your bank, especially if you used a deferred debit card.

If you choose a credit note:
You will receive your credit note as a code by email once your return has been processed by our team.
This code is valid for 6 months and can be used in one or multiple transactions on our website.

Please note: the selected refund method (refund or credit note) is final and cannot be changed once confirmed.

Return fees amount to €4, which will be deducted from your refund.

You may return your items in accordance with our return policy.

If you choose to receive a refund in the form of a store credit, return fees will be fully waived.

If you paid for an order with a gift card, this becomes a means of payment in its own right.

In the event of a return or refund, the corresponding amount will be credited back to the gift card.

If the gift card has been used in part, only the amount corresponding to the portion used will be re-credited.

You can then use this amount for a future purchase.

If you're having trouble logging in to your account, it may be due to a recent update to our site. You may need to reactivate your account.

Here's what you need to do:

1. Click the icon at the top right of the page to go to the login page.
2. You will see the following message: “Already had an account on our old site? To reactivate it, click here.”
3. Click on the “Click here” link and re-enter your information (first name, last name, email, password, date of birth).
4. Once this information is confirmed, you will be able to access your account again and view your order history.

If you have forgotten your password, here is the procedure to follow:

1. Go to the login page.
2. Click on the "Forgot your password?" link.
3. Enter the email address associated with your account.
4. Click "Send". You will receive an email with a link to reset your password.

Follow the instructions in the email to create a new password and regain access to your account. If you have any difficulties, please do not hesitate to contact us at the email address web@maisonlejaby.com

The program is automatically accessible to any customer with a Maison Lejaby account.

You simply need to be logged into your account when making purchases or simply enter your email address linked to your account at the time of purchase to start accumulating points.

• €1 spent on the site = 1 point
• Other actions (leaving a review, entering your date of birth, etc.) also allow you to earn points.

Points can only be accumulated on purchases made online.

Your points may be exchanged for discount vouchers, directly from the loyalty program page or your customer account.

The vouchers can be used on your next orders, up to the limit of your available points balance.

At any time from:

• your customer account
• the page dedicated to the program My LEJABY

Here you will find your points balance, your history and the benefits you have access to.

After each order, your points appear as “pending” for 14 days.

This period corresponds to the return period. Once this period has expired, the points are automatically credited to your account.

• In case of return or total cancellation, the points associated with the order are cancelled.
• In the case of a partial return, only the points corresponding to the returned items will be deducted.

Points for saved items are credited after a delay of 14 days.

Yes, all purchases made on the Maison Lejaby website generate points, under certain conditions.

• Purchasing a gift card allows you to accumulate points
• Using a gift card as a payment method does not generate points.
• If your gift card only covers part of the order amount, points are credited only on the portion settled in cash.

Yes, your points are valid 12 rolling months from their date of acquisition.

If you have used the same email address when you place orders, your points can be linked to your account once it has been created.

If you have any questions, our customer service is available at web@maisonlejaby.com.

My LEJABY points are strictly personal and non-transferable.

However, if you were to change your email address, we can merge your different customer accounts under the email address of your choice.

Your status changes according to your number of accumulated points.

There are three levels: Member, Initiate and Ambassador.

Each tier gives you access to specific benefits, visible directly from your loyalty area.

All your discount vouchers are available in your customer account ready to be used in your next orders.

We are currently working to provide you with an accessible telephone line. However, as we are still a very small team, we are prioritizing for the moment communication by e-mail at the following address: web@maisonlejaby.com

You can also contact us via our contact form, and we will be happy to respond to your request as soon as possible.

To make sure you don't miss any of our new products, launches and exclusive offers, several options are available to you:

–Subscribe to our newsletter to receive our news first and exclusive content.

–Join our WhatsApp Club to benefit from a privileged link with the House: exclusive announcements, new products and personalized advice.

–Follow us on our social media to discover our collections, behind the scenes, and our inspirations:

Instagram: @maisonlejaby

Facebook: Maison Lejaby

Pinterest: Maison Lejaby

Our customer service is available 7 days a week, by e-mail or via our contact form online. We are committed to responding to your requests as quickly as possible.

For all your inquiries regarding wholesale or international orders, please contact us directly at the following address: clients@maisonlejaby.com

Our team will be happy to answer your questions.

Would you like to join our team? Thank you for your interest in our company.

To apply, we invite you to send your application (CV and cover letter) to recruitment@maisonlejaby.com specifying the position that interests you.

We look forward to discovering your profile and exploring new opportunities together!

To find a boutique or a partner store, you can browse our boutiques and points of sale. Simply visit this page: Store Locator – Maison Lejaby to discover all our locations on the map.

You’ll find all the information you need there!

Psst… A new Maison Lejaby boutique will soon open in the heart of Le Marais, one of Paris’s most iconic neighborhoods! To be notified of the opening, sign up via the following link: https://www.maisonlejaby.com/en/pages/store-marais